The refund policy of EFG HermesFX is crafted to mitigate financial and legal risks while adhering to anti-money laundering and anti-terrorism financing principles. EFG HermesFX retains the authority to block access to the customer area, temporarily suspend account activity, cancel withdrawal requests, or initiate refunds if the source of funds or customer activities are found to be inconsistent with anti-money laundering or anti-terrorism goals.

EFG HermesFX does not nullify executed trading transactions but may reimburse funds to the sender if no trading activity has been recorded on the trading accounts within one month from the payment date. Refunds will be processed using the same payment system employed by the client during the deposit, and the funds will be directed to the electronic wallets and bank details provided by the client.

Under specific objective conditions and when deemed necessary, EFG HermesFX may also refund funds received through any payment system, including credit/debit cards. It is crucial to recognize that withdrawing the total deposit amount is feasible only under identical conditions and using the same payment system utilized for the initial account deposit.

In essence, the refund policy is implemented to ensure adherence to regulatory standards, thwart money laundering and terrorism financing, and safeguard the interests of both EFG HermesFX and its clientele.